Switch installation
Mounting and connecting new network switches, replacing aging or unmanaged equipment, and organizing patch connections so your network closet is tidy and easy to work on.
IT Support · Madison County, AL
On-site IT support for Madison County businesses.
From the network closet to the front desk, we install, configure and repair the technology your business runs on, and we come to you.
Network Support
A network that's fast, organized and secure.
We build and maintain the network, Wi-Fi, firewall, servers and backups behind your office, so everything connects reliably and stays protected.
Cable runs
New Ethernet runs to desks, printers, wireless access points and other devices. Every run is terminated, labeled and tested before we leave.
Switch configuration
Setting up managed switches: port assignments, uplinks, Power over Ethernet for phones and access points, firmware updates and secure management access.
Firewall configuration
Setting up and tightening your firewall: access rules, port forwarding, remote access for your team, and keeping firmware up to date.
VLAN configuration
Separating your network into segments, such as staff, guest Wi-Fi, phones and cameras, so a problem on one can't spread to the others and traffic flows efficiently.
Wi-Fi & wireless access points
Planning, installing and configuring business-grade access points for strong coverage across your space, with separate secure networks for staff and guests.
Server maintenance
Regular care for your on-site servers: updates and patches, health and storage checks, user and permission management, and troubleshooting when something goes wrong.
Backup & recovery
Setting up automatic backups for your servers and important computers, checking that they actually run, and restoring your files and systems when something fails.
NVR setup
Setting up the network video recorder for your security cameras: connecting it to your network on its own VLAN, recording schedules and storage, user access, and secure viewing from your phone or computer. We configure the recorder and network side; we don't install the cameras themselves.
User Support
Computers that are ready to work.
We set up, repair and standardize the computers, printers and accounts your team uses every day, so they spend less time waiting and more time working.
Computer setup
New desktops and laptops unboxed, updated, connected to your network and loaded with the software your team needs, ready to use on day one.
Computer repair
Diagnosing and fixing hardware and software problems, from failed drives and memory to crashes, slowdowns and startup errors.
Imaging
Building a standard setup for your business and deploying it to new or problem computers, so every machine is configured the same way and can be restored quickly.
Printers & scanners
Installing and connecting printers, scanners and multifunction copiers so everyone in the office can print and scan from their own computer.
Business email
Professional email on your own domain (you@yourbusiness.com), set up on every computer and phone, including moving your messages over from an old provider.
Microsoft 365 & Google Workspace
Setting up and managing your Microsoft 365 or Google Workspace account: users and licenses, shared files and calendars, and help when something isn't working.
Checkups & Ongoing Support
Stay ahead of problems.
Start with a one-time checkup, then keep things running with regular, scheduled visits.
Network assessment & IT checkup
A visit to review your network, Wi-Fi, firewall, servers, backups and computers. You get a plain-English summary of what's working, what's at risk and what we'd recommend fixing first.
This is a practical health check, not a penetration test or a formal compliance audit. It can't be used to certify compliance with CMMC, NIST 800-171, HIPAA, PCI or similar standards.
Ongoing support
Regularly scheduled visits for updates, server and backup checks, and any issues that have come up since last time. Visits are still by appointment, set on a schedule that suits your business, and billed at our standard hourly rates.
How it works
We come to you.
All IT support is provided on-site at your business. Tell us what's going on, and we'll talk through the problem, how long it's likely to take, and schedule a visit that works around your day. All visits are by appointment only.
IT support is billed hourly, with a minimum per visit. See rates.
Serving businesses across Madison County, AL
- Huntsville
- Madison
- Harvest
- Meridianville
- New Market
- Gurley
- Owens Cross Roads
- Hazel Green
Rates
Simple hourly pricing.
Every visit is billed by the hour, with a minimum depending on when you book. Appointments are available any day.
| When | Rate | Minimum |
|---|---|---|
| WeekdaysMonday – Friday, 6 AM – 6 PM | $100/hour | 2 hours ($200) |
| WeekendsSaturday – Sunday, 6 AM – 6 PM | $100/hour | 3 hours ($300) |
| After hoursAny day, 6 PM – 6 AM | $200/hour | 3 hours ($600) |
Drive time is included in the minimum, with no separate travel fee. Time beyond the minimum is billed at the same hourly rate. Hardware, parts and software licenses are billed separately. Website projects are quoted individually; see web services.
IT FAQ
IT support questions
What area do you cover for IT support?
We provide on-site IT support to businesses throughout Madison County, Alabama, including Huntsville, Madison, Harvest, Meridianville, New Market, Gurley, Owens Cross Roads and Hazel Green. If you're just outside the county, get in touch and we'll let you know if we can help.
Is IT support on-site or remote?
On-site. We come to your business to do the work in person.
What are your hours?
All IT support is by appointment only. Standard appointments are available 6 AM to 6 PM, any day of the week. Appointments between 6 PM and 6 AM are available at double rate. See rates.
Do you offer ongoing support?
Yes. We can set up regularly scheduled visits to keep your systems updated, check servers and backups, and handle any issues. Ongoing support is still by appointment only; visits are planned ahead on a schedule that suits you.
How much does IT support cost?
IT support is $100 per hour. Weekday visits (6 AM to 6 PM) have a 2-hour minimum, and weekend visits have a 3-hour minimum. After-hours visits (6 PM to 6 AM) are $200 per hour with a 3-hour minimum. Drive time is included in the minimum, so there's no separate travel fee. Hardware, parts and software licenses are extra.
Can you help when we move to a new office?
Yes, with the setup. Once your equipment has been moved to the new location, we can install and configure your network and get your computers set up and running. We don't transport IT equipment, so please arrange that with your moving company.
Is there anything you don't handle?
To keep expectations clear, we don't provide:
- Penetration testing or compliance audits. Our IT checkups are practical health checks. We can't certify or sign off on compliance with CMMC, NIST 800-171, HIPAA, PCI or similar standards. If you need that, you'll want a dedicated compliance or security firm, but we can work alongside them on site to make the fixes they recommend, scheduled in advance.
- Security camera installation. We set up and configure your NVR and network, but we don't mount or wire the cameras.
- Transporting IT equipment. We'll set everything up at your new location once it's been moved.
What should I have ready when I contact you?
A short description of the problem or project, roughly how many computers or users are involved, and your business address. If it's a network issue, the make and model of your switches or firewall helps too.
Can you also handle our website?
Yes. Along with IT support, we design, build, host and maintain websites. See all our services.
Need IT help at your business?
Tell us what's going on and we'll get back to you to schedule a visit.